Terms & PoliciesTerms & Policies

Who can order

You must be at least 18, or have a parent or guardian place the order and accept these terms for you. The site is not meant for children under 13, and we do not knowingly take orders from them.

We ship only to addresses in the United States. Please give an accurate shipping address and email address — we use them to make, ship and update you about your order.

What we sell — and what we don’t

Star Blossoms Studio sells custom press-on nail sets as a physical product, made to order and shipped to you. Each set comes with an application kit containing a nail file, a cuticle pusher and an alcohol pad for cleaning the nail surface before application.

Nail adhesive is not included. You will need to buy your own nail glue or adhesive tabs to apply your set. Please follow the instructions supplied with whichever adhesive you choose — we cannot advise on the safety or suitability of a product we did not supply.

We do not provide any in-person or salon services. We do not take appointments, and we do not apply nails to customers, file, shape, treat or otherwise work on anyone’s natural nails. Nothing on this site is an offer of cosmetology, nail technology or any other licensed personal-care service.

We are not able to give advice about nail health, infections, allergies or any medical condition. If you have a concern about your nails or skin, please speak to a doctor or a licensed nail technician.

Custom, made-to-order work

Every set is hand-made to order from the options you choose and the design notes and reference photos you give us. Because each set is hand-painted, small variations from reference photos, gallery pictures and other sets are normal and are not defects. Colors can also look different on different screens.

You are responsible for the shape, length and any nail sizes you enter. If you choose “Email me to measure”, we will email you to confirm your sizes before production starts, and production waits until you reply. If anything in your order is unclear or missing, we will email you before we start; production can wait until you reply.

If we cannot make a design as described, we will contact you to agree a change or give you a full refund. We may decline or cancel an order that appears fraudulent, that we cannot reproduce, or that asks for content described under “Your designs and reference photos” or “Fan-inspired and pop-culture designs”; if we do, you get a full refund.

Prices, shipping charges and tax

The price of each set and any add-ons is shown on the order page and in your cart. Shipping is a flat $15 per order, whatever is in it, and is shown as its own line.

If we collect sales tax on your order (generally, Virginia sales tax on sets shipped to Virginia addresses — shipping itself is not taxed), it is shown as a separate line on the Square checkout page. Either way you will see the full total — set prices, add-ons, shipping, any tax and any coupon — before you pay.

If a price on the site is clearly wrong because of an error, we will tell you before making your set and you can pay the correct price or cancel for a full refund.

Payment and order acceptance

Payments are processed by Square on its secure hosted checkout. We never receive or store your full card details. Your payment method is charged when you complete checkout.

Your order is accepted once Square confirms your payment and we send your order confirmation email. Creating a checkout link alone is not an order — if you don’t pay, nothing is made or charged.

Making and shipping your order

Sets are handmade to order and ship within 1–4 weeks of your payment being confirmed, by UPS or USPS. Delivery then takes the carrier’s usual transit time, which is in addition to that 1–4 week window. We will email you when your order ships.

If we cannot ship within 4 weeks, we will email you before that deadline with a revised shipping date and give you the choice to agree to the new date or cancel for a full refund. If you cancel, we refund within 7 business days. This follows the FTC Mail, Internet, or Telephone Order Merchandise Rule.

Please check your shipping address on the Square checkout page. If a parcel is returned to us because the address you gave was wrong or incomplete, we will reship it once you pay the shipping again, or refund the order minus the original shipping charge.

Title and risk of loss

Ownership of your set and the risk of its loss or damage pass to you when the carrier delivers it to the shipping address you gave us. Until then, if your parcel is lost or damaged in transit, we will replace or refund it as described below.

If tracking shows a parcel as delivered but you can’t find it, email us within 14 days of the delivery date. We will help you file a claim with the carrier and look into it with you.

Cancellations

You may cancel for a full refund any time before we start making your set — normally within 24 hours of ordering. Email us with your order number as soon as you can. Once we have started, your set is made to your design and can’t be cancelled, except under the shipping-delay rights above.

Returns, replacements and refunds

No returns for change of mind. Because every set is custom-made to your specifications, we cannot accept returns, exchanges or refunds for a change of mind, a size, shape or length you selected, or a design you no longer want.

Damaged, defective, wrong or missing orders are always put right. If your set arrives damaged or defective, is not what you ordered, or never arrives, email us within 14 days of delivery (or, for a parcel that never arrives, within 14 days of the latest expected delivery date) with your order number and photos where possible. We will remake or replace the set, or give you a full refund including shipping — your choice where we can do both.

You don’t need to send anything back unless we ask. If we do ask, we will pay the return shipping.

Refunds go back to your original payment method through Square. We issue them within 7 business days of agreeing the refund; your bank may take a further 5–10 business days to show them.

Nothing in this section limits any right you have under consumer protection law.

Payment disputes

If there is a problem with your order, please email us first — we can usually fix it faster than a bank dispute. You keep any right you have to dispute a charge with your card issuer. If a chargeback is filed for an order we delivered as ordered, we may share the order records, design notes and delivery tracking with Square and your bank to respond to it.

Your designs and reference photos

When you upload reference photos or write design notes, you confirm that you have the right to share them, and that they don’t include photos of other people without their consent or anything unlawful. You keep ownership of them. You give us permission to use them only to make your set, to communicate with you about it, and to keep the order records we need.

We will not publish your photos, your design notes or pictures of your finished set (for example on our gallery or social media) without asking you first.

Please don’t ask us to copy another artist’s original nail design or artwork without their permission. We may decline any request we think could infringe someone else’s rights.

Fan-inspired and pop-culture designs

Some of our sets are hand-painted, one-of-a-kind designs inspired by characters, films, brands or styles that you or we love. Star Blossoms Studio is not affiliated with, sponsored or endorsed by the owners of any of those characters, films or brands, and their names and trademarks belong to their owners. Where a gallery title mentions one, it describes the inspiration only.

We do not sell licensed or official merchandise, and we do not reproduce logos or copy official artwork. We may adjust or decline a request so that a design is an original, hand-painted tribute rather than a copy.

Safe use

Press-on nails are a cosmetic product for adults, applied by you at home. They are not a medical device and do not treat or protect natural nails. Do not apply them to damaged, infected or broken nails, and stop use and remove them if you experience pain, swelling, irritation or discomfort.

Adhesive is supplied by you, not by us. Nail glues are commonly cyanoacrylate (acrylate) based and can cause allergic reactions in some people; follow the safety instructions on the adhesive you buy and avoid contact with eyes and skin. If you have a known adhesive or acrylate allergy, check with a professional before use.

Sets, charms, 3D details and kit items are small parts and can be a choking hazard. Keep them away from young children and pets.

Because application, removal and choice of adhesive are entirely in your hands, we are not responsible for the result of incorrect application or removal, sizing you selected, or any reaction to a product we did not supply.

Using this site

Please use the site only to browse and place genuine orders. Don’t submit false details or someone else’s payment information, upload anything unlawful, abusive or infringing, interfere with the site’s security or operation, or try to access data that isn’t yours.

The site’s text, photos of our work, logo and design belong to Star Blossoms Studio or its licensors. You may share links and screenshots for personal, non-commercial use, but please don’t copy our photos or designs to sell or promote other products.

Our promises and their limits

We promise that your set will be made to the order you placed and will be free from defects when it is delivered — and if it isn’t, the remedies in “Returns, replacements and refunds” apply. We make no other promises about the sets beyond those in these terms and any the law implies and does not allow us to exclude.

To the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses. Some states do not allow these limits, so they may not apply to you. Nothing in these terms limits liability for our own gross negligence or wilful misconduct, or any right you have under applicable consumer protection law.

Delays outside our control

We are not responsible for delays caused by events we can’t reasonably control, such as carrier disruption, severe weather or illness. If one of these delays your order past the shipping window, you still have the right to cancel for a full refund described in “Making and shipping your order”.

Governing law and disputes

These terms are governed by the laws of the Commonwealth of Virginia and applicable US federal law, without regard to conflict-of-law rules.

If something goes wrong, please email us first and give us 30 days to try to resolve it informally. If we can’t, either of us may bring a claim in the state or federal courts serving the Virginia county or city where Star Blossoms Studio is based, or in a small-claims court with jurisdiction. If the law where you live gives you the right to bring a claim in your home state’s courts, these terms do not take that right away.

Changes to these terms

We may update these terms from time to time; the date at the top of this page shows when they last changed. The version in effect when you place an order applies to that order.

The rest of the legal bits

These terms, together with the Privacy Policy and the details shown at checkout, are the whole agreement between you and us about your order. If any part of these terms is found to be unenforceable, the rest still applies. If we don’t enforce a term straight away, we can still enforce it later.

Questions about these terms or an order? Email justena.squire@starblossom.org.